Customize log collection and diagnostics

Collect log information

While it's running, Axiom Process can collect log information that you can use to help track progress and troubleshoot potential issues. Turning on logging can slow down performance, so you should only turn it on when necessary. You can find the log file for Axiom Process at: C:\AXIOM\Cases\<case name>.

  1. In Axiom Process, on the Tools menu, click Settings.
  2. In Processing > Logging, select the Turn on logging option.
  3. Click Okay.

Enhanced file source exception reporting

Enhanced file source exception reporting will result in a more detailed level of logging appearing in the log.txt and sources.log files. Once the scan is complete, a summary of the file source exceptions will be available in the case dashboard's scan summary in Axiom Examine.

For more information about the types of issues that may occur, their impact, and what actions investigators can take to further investigate the reported exceptions, sign in to the Support Portal to read the following article: AXIOM Process scan exceptions.

Note: The source.log file will be overwritten if you add new evidence to an existing case. If you want to preserve the results of the previous scan, rename the source.log (for example: scan1.log), or save a copy of the source.log to a folder that is different to the case folder.

 

  1. In Axiom Process, on the Tools menu, click Settings.
  2. In Processing > Enhanced file source exception reporting, select the Enable enhanced logging in the log.txt and sources.log option.
  3. Click Okay.

Send diagnostic information

You can choose to share information about how you use the product with Magnet Forensics. This information can help us improve our products. The type of information that gets sent can include data about how long it took to perform a search and the processing options you used in the search. The information that gets sent never includes actual data from the evidence sources that you search.

By default, the collection of diagnostic information is turned off.

  1. In Axiom Process or Axiom Examine, on the Tools menu, click Settings.
  2. In the Axiom Process settings or Axiom Examine section, under Diagnostic information, select the Automatically gather and send diagnostic information option.
  3. Click Okay.